Effective Date: 01/01/2025
This policy outlines the terms and conditions related to booking appointments, amending appointments, cancellations, refunds, and other relevant booking procedures at [Your Optometric Practice Name] (hereinafter referred to as “the Practice,” “we,” “us,” or “our”). By booking an appointment with us, you agree to be bound by this policy.
1. Booking Appointments:
- Methods of Booking: Appointments can be booked by:
- Phone: +31 20 210 1228
- Online: https://en.zekerzicht.nl/make-appointment
- E-mail: info@zekerzicht.nl
- Required Information: When booking, please provide accurate and complete information, including:
- Full Name
- Contact Number
- Email Address
- Address
- Confirmation: We will confirm your appointment via e-mail. It is your responsibility to ensure you receive the confirmation. If you do not receive confirmation within 24 hours, please contact us.
2. Amending Appointments:
- Notification Period: Requests to amend appointments must be made at least 24 hours prior to the scheduled appointment time.
- Methods of Amendment: Amendments can be made by:
- Phone: +31 20 210 1228
- E-mail: info@zekerzicht.nl
- Rescheduling: We will do our best to accommodate your requested changes, subject to availability.
- Late Amendments: Amendments made with less than 24 hours notice may be subject to a fee of €50. This fee will be at the discretion of the Practice and will be communicated to you.
3. Cancellations:
- Notification Period: Cancellations must be made at least 24 hours prior to the scheduled appointment time.
- Methods of Cancellation: Cancellations can be made by:
- Phone: +31 20 210 1228
- E-mail: info@zekerzicht.nl
- Late Cancellations/No-Shows: Cancellations made with less than 24 hours notice or failure to attend a scheduled appointment (no-show) may result in a fee of €50. This fee will be at the discretion of the Practice and will be communicated to you. Repeated late cancellations or no-shows may require prepayment for future appointments.
4. Fees:
- Late Amendment/Cancellation/No-Show Fees: Any applicable fees for late amendments, cancellations, or no-shows will be clearly communicated to you.
- Payment Methods: We accept Bank Transfer or dutch paycard (pinkaart).
5. Changes to this Policy:
We reserve the right to modify this booking policy at any time. Any changes will be posted on our website.
7. Contact Us:
If you have any questions regarding this booking policy, please contact us at:
- Phone: +31 20 210 1228
- E-mail: info@zekerzicht.nl
Important Considerations:
- Legal Compliance: Ensure your policy complies with all relevant local and national laws regarding consumer rights, refunds, and healthcare practices.
- Clarity and Conciseness: Use clear and straightforward language to avoid misunderstandings.
- Accessibility: Make your policy easily accessible to patients on your website.
- Consistency: Apply your policy consistently to all patients.
- Discretion: While it’s important to have a policy, there might be exceptional circumstances where flexibility is needed. Consider including a clause that allows for some discretion in applying the policy.